Support
Questions about Cadence? Here are the ones we hear most. If yours isn't here, just email us. A real person reads every message.
Is my data private?
Yes. Cadence has no accounts, no analytics, no ads, and no third-party tracking SDKs. Everything you log stays on your device and, if you enable iCloud, in your own private iCloud account. We never receive or see it. See the full Privacy Policy for details.
Does Cadence tell me what dose to take?
No. Cadence records the doses you enter and reminds you of the schedule you set up yourself. It never calculates, recommends, or adjusts a dose or interval. Always follow the guidance of your healthcare professional and your medication's instructions. Cadence is a tracker, not medical advice.
How does syncing between my devices work?
Cadence uses Apple's CloudKit to sync through your own private iCloud database, the same mechanism apps like Notes and Photos use. As long as you're signed into iCloud with the same Apple ID, your entries appear on all your devices. If iCloud isn't available, Cadence keeps everything on the device.
How do Apple Health, the camera, and the AI features work?
All optional, all on-device. With your permission, Cadence can read your weight from Apple Health and write weigh-ins back to it. The camera is used only to read a Nutrition Facts label you point it at, and the image never leaves your device. Meal estimates and the weekly read run on Apple's on-device intelligence. Nothing is sent to a server.
How do I share my progress with my doctor?
Open Cadence and use the Doctor Summary (from Settings). Choose a date range and Cadence generates a clean summary of your doses, weight trend, and side effects on your device that you can save, print, or share at your appointment.
What does Cadence Plus include, and how is it billed?
Cadence is useful for free (shot reminders, weight log, manual meal and water logging, Apple Health import, recent history). Cadence Plus unlocks AI meal estimates, label scanning, the weekly read, full and unlimited history, advanced charts, and the doctor-visit PDF. Purchases are processed entirely by Apple through the App Store. For refunds or billing issues, use Apple's reportaproblem.apple.com, since we do not have access to App Store payment records.
My data isn't syncing. What do I do?
Check that iCloud is enabled for Cadence under your device's Settings → [your name] → iCloud, and that you have an internet connection. Since data lives in your own iCloud account, there's nothing on our end to check or restore, but email us and we'll help you troubleshoot your device settings.